Legal Terms and Conditions

Alvear Palace Hotel

Legal Terms and Conditions

Legal disclaimer

The use of this web page as well as the interpretation that you make of it is your responsibility. We have updated our privacy policies in accordance with the stipulations of the new General Regulation of Data Protection of the European Union "GDPR (EU)" effective from May 25th, 2018.

You are advised to read all the information carefully and / or contact us and we will reply as soon as possible. Likewise, we shall not be held responsible for the information contained in other websites regarding the Hotel, since we do not exercise any control over them.

Privacy policies


1. Object
Our Privacy Policy terms are intended to inform you, as visitor and / or user of our Sites, about the way in which we use your Personal Information (as it is defined below), and about the various alternatives that you have with respect to the use of your Personal Information. In this sense Alvear Palace Hotel, in light of the proposed object, states that the data collected through the Site will always be treated in such a way that the tuition purpose that the protection of personal data is safeguarded.
The confidentiality of private communications between Alvear Palace Hotel and users will imply the storage of information in files, banks or databases, in such a way that access by users or simple third parties who are not are authorized for that purpose, is restricted.
We may periodically modify the current policy in order to include the treatment of new topics and to reflect changes in our Sites, the technologies used by us that may affect the processing of your information, or our attitude regarding the use of information compiled. We may add these changes to the present policy as they occur, so that you can get to know at all times about the information we collect, the use of such information and the eventual possibilities of disclosing it or transferring it to third parties, if applicable.

2. Application
This policy is applicable to all sites and services that are owned and / or operated by Alvear Palace Hotel (hereinafter "we") and / or related companies, and any other site that we may own or use or operate at this time or in the future. This policy will not apply if you access sites other than the Alvear Palace Hotel Sites, even when said sites are linked to the Alvear Palace Hotel Sites through links, or any other type of link, telematic or not.

3. Personal Information
Personal information about you as an individual user, understood as your full name, your identity document, your address, your telephone number, your preferences for accessing the service and / or your e-mail address ("Personal Information"). On our Sites, Personal Information may be required for the purpose of enabling you to use, or your participation in, our subscription registrations, access accounts, and / or in relation to any other activities, services or resources that we can supply in any of the Sites of Alvear Palace Hotel. In all these cases, we will only be able to collect and store your Personal Information in case you voluntarily provide it to us. As a general rule, when the use of a service or access to certain content involves Personal Data to be requested, its delivery will not mandatory, except in those cases where it is specifically indicated that it is a data required for the provision of the service or access to the content.
The collection and processing of personal data is intended for the provision, management, administration, personalization, updating and improvement of services and content made available to users by Alvear Palace Hotel.
The user who provides their personal data expressly authorizes and gives consent to Alvear Palace Hotel for the use of the data provided for the purposes set forth herein. This also implies the acceptance of all the terms contained in these Terms, and in the General Conditions.
We maintain reasonable technical, electronic and organizational security procedures to maintain the security of Personal Information and safeguard personal information against unauthorized or illegal processing and / or against accidental or unlawful loss, alteration, disclosure or access. Our security procedures include contractual terms with contractors, agents or data processors that require these entities to protect the security and confidentiality of Personal Information in accordance with our standards. While we strive to protect your personal information, we cannot guarantee the security of the information you transmit. It is your responsibility to protect any email or password you have created or used in connection with Alvear Palace Hotel and any of our sites and to notify us if you ever suspect that the security and confidentiality of such email or password has been somehow compromised. You are solely responsible for the use of your account through your email and password. We will keep Personal Information for as long as it may be required by applicable laws, or for as long as necessary for the purpose (s) described above for which it is processed, and even later. In the event that you provide us with your Personal Information, you accept that such Personal Information may be used to perform the aforementioned activities. Also, in the event that you contact us by sending us an e-mail, we may request, or use if available, your Personal Information, in order to respond to your e-mail, and where appropriate as requested in it, in more detail. Finally, you accept that we may also store your Personal Information and / or any other data for future reference, or discard that information partially or totally after having used it. Once you send us your Personal Information, you expressly consent that we may also use Personal Information for internal and external marketing, as well as for promotional purposes. The owner of personal data has the right to exercise the right of access to them free of charge at intervals of not less than six months, unless a legitimate interest is accredited for the purpose according to the provisions of article 14, inc. 3 of act 25.326. The National Directorate for the Protection of Personal Data, the office in charge of controlling the act 25.326, has the power to deal with complaints and claims filed in relation to the breach of the rules on protection of personal data.

4. Message sending
In order to provide you with a better service, in the future you may be sent messages by us intended to confirm your registration and / or on the status of your account, and / or to notify you regarding changes to the terms and conditions of the Alvear Palace Hotel Sites or this Privacy Policy. Occasionally, our e-mails may be sent to you in order to present a product, service, information, etc. that we consider may be of interest to the users of our Sites.
Should you wish to rectify, change, access, eliminate, restrict or submit objections to your personal information or decide to stop receiving the message sending service, you must inform us irrefutably by sending an e-mail to our address: to proceed with your request as soon as possible.

5. Exceptions to our protection of Personal Information and other information
In compliance with our legal obligations, your Personal Information and / or any other specific information about you that we may access, intentionally or accidentally, and / or on your account, may be disclosed to third parties in order to comply with legal procedures such as a search warrant, a subpoena, a court order, or at the request of administrative authorities, which may be considered valid under applicable laws. Likewise, for our protection, yours and those of other users of the Sites of Alvear Palace Hotel, your Personal Information may also be disclosed in those cases that imply the existence of an attempt to breach the security of the Sites. Alvear Palace Hotel, or physical danger or threat against you, us or third parties.
In those cases in which you provide or disseminate your Personal Information, or any other information relating to your person, in online communications, such as through the Message Bulletins or chat rooms, such information may eventually be collected and used by third parties, with or without your consent. Although we make our best efforts to protect your privacy, we cannot guarantee the security of the information you disseminate or provide through such forms of online communications, and therefore, you reveal that information, thereby, under your sole responsibility.

6. Children's privacy
Minors are not eligible to use any service on our Site by themselves, as they may neither adequately understand all the contractual provisions of our Policy and its implications nor validly decide on the options available to adult users. For this reason, we urge all parents or representatives or adults under whose supervision minors access the Sites of Alvear Palace Hotel to desist from their use by themselves.

7. Cookies
To provide you with more personalized attention and a better and more efficient service, the Alvear Palace Hotel Sites through the use of Cookie technology and / or IP tracking access some non-specific information about you and that may consist of any other type of information other than Personal Information ("Non-Specific Information").
Currently, with the technology in use at the Alvear Palace Hotel Sites, the Non-Specific Information we collect may consist of information relative to the browser you use, the type of computer, the operating systems, the Internet service providers and other similar information. In order to improve the areas of interest of our Sites, our technology also compiles information about the areas that you visit in our Sites and about the links that you establish in our Sites. This Non-Specific Information is used by us and / or the operators of our Sites, to understand the way in which you and the other users, considered as a group, use the services and resources that we provide on our Sites. In this way we can know the areas of our sites preferred by our users, the areas in need of improvement and what technology is being used in order to permanently increase our sites. Eventually, we may share this statistical information with our partners, suppliers, advertisers and third parties, but in no way will we share with said third parties Personal Information about you or the rest of the users of the Alvear Palace Hotel Sites. We warn you that some of our advertisers may insert post or transmit information of various kinds on our sites that request or contain technology to gather information about other users. Within our technological possibilities, and within the framework of our agreements with said advertisers, we will not allow them to collect Personal Information about our users within our sites. Your browsers, like others, may be programmed to accept Cookies. If this is the case, and you do not wish to provide non-specific information, you can set your browser to reject Cookies, or to notify you when a site you visit tries to send you Cookies. If you do this, please note that some Internet sites, as well as some of the sections of the Alvear Palace Hotel Sites, such as Message Bulletins and chat rooms may not work properly. For more information on how to disable the option to accept Cookies in your browser, we advise you to consult the browser provider you use for the purposes indicated above.

8. Leading Hotels of the World
Alvear Palace Hotel is a member of The Leading Hotels of the World. Therefore we also suggest you read carefully and know your Personal Data Protection policy by entering Privacy Policy.

Know your rights

National Directorate for the Protection of Personal Data - Pte. Julio A. Roca 710, 2nd. floor or call (5411) 2821-0047 or write to

Consumer Protection - Headquarters Av. Julio A. Roca 651 (1322) Autonomous City of Buenos Aires. Telephone Customer Service Center - Telephone Hotline for Consumer Information 0800-666-1518.

Consumer Defense Legislation: